FAQ Question

    How Do DSC Employees Setup DUO for multi-factor authentication (MFA)?

Answered By: Bill Harrison
Last Updated: Feb 16, 2023     Views: 975

NOTE: This applies to DSC employees only. For students please review the student MFA FAQ.

Multi Factor Authentication (MFA) requires a user to authenticate their identity via a mobile phone, tablet or landline phone.  This will be required when logging into identified college systems. Here are some step by step guides to help you through setting and using MFA with DUO.  Duo is the company that we have partnered with to provide this service.

Please Note: for users who have MFA enabled and they are using an Android mobile device for email, the pre-installed mail client will stop working on their phone. 

If this happens you have two options.

  1. Use your Mobile Device Web Browser to access outlook.daytonastate.edu
  2. Install the Outlook App available on Google Play

Below are how to videos for MFA and on how to accomplish the above for the mobile Android mail clients

(You may have to login with your O365 DSC, firstname_lastname@daytonastate.edu account to view these videos)

IMPORTANT NOTE - Coming Soon:

Starting February 23rd, there will be two noticeable changes to the employee MFA experience. The first change will affect all employees and involves an updated Duo MFA graphical interface during login. The second change will only affect employees that have the Duo smartphone app installed and that utilize the Duo push notification feature.

View a video demonstration of the new behavior.

The original Duo MFA experience featured a graphical interface that was embedded on the DSC single sign-on portal. The new Duo MFA experience will automatically redirect to an updated graphical interface that is hosted on duosecurity.com after a successful login.

Original Duo MFA experience

Original Duo screen

New Duo MFA experience: 

New options in Duo

Employees that have the Duo Mobile Authentication App installed on their smartphone and that utilize the “Duo Push” feature, will now see a similar prompt on their computer screen after login: 

New Duo screen with 3 numbers

Three numerical digits are generated for the login session and will be visible on your computer screen. These same three digits will need to be manually entered in the smartphone app before being able to approve the Duo Push. This new method, a Duo 'Verified Push,' prevents approvals by accident or fatigue and enhances the security of the DSC login process. 

This is the screen employees currently see in the Duo app on their phone: 

Original Duo authentication with approve and deny

This is the new screen on the phone to enter the three-digit code:

New Duo smartphone screen for entering the code

If you have any questions or concerns, please contact the IT HelpDesk at HelpDesk@daytonastate.edu or 386-506-3950.  

Related Topics