I e-mailed an article from a database but it never arrived in my inbox.
Answered By: Dustin Weeks Last Updated: Apr 26, 2017 Views: 10
The ability to e-mail articles, excerpts of e-books, and other materials is one of the best features of many of our databases. However, sometimes the process can be tricky. If you e-mail material from a database and don't receive it, here are a few things to check.
Try resending. Typos in your e-mail address are often to blame.
Check your junk folder. Sometimes e-mail sent from a database can be mistaken for junk mail. It is also a good idea to give the e-mail from the database a subject line if this is an option.
If the database automatically fills in the "from:" field (like the EBSCO databases do) don't change the address. Just fill in your e-mail address in the "to:" field.
If the database gives you blank "from:" and "to:" fields (like America's News), you can put your e-mail address in both places.
If you still aren't receiving your e-mail, try another option such as saving the article to the desktop, opening your e-mail account from a new browser tab, and sending yourself an e-mail with the article as an attachment. Also, please report the problem to a librarian by calling 386-506-3518.