FAQ Question

    How can I fix error messages in PeopleSoft?

Answered By: Jennie Le
Last Updated: Mar 14, 2019     Views: 4543

Issue​: You are getting error messages while logged into the PeopleSoft Portal that you were not getting yesterday, new items that you need access to are not showing up, or you are unable to login and your credentials haven't changed.

Brief Solution​: Many error messages and issues while using the PeopleSoft Portal can be resolved by clearing the browser cache on your workstation.

Instructions​: If you receive the error message "You are not authorized to access this component" or other unexpected error messages within the PeopleSoft portal, please follow these steps to see if clearing the browser cache may resolve the issue before contacting the helpdesk.

1. Log out of the PeopleSoft portal
2. Clear your browser cache (Instructions below)
3. Close/Exit any open browser windows.
4. Open a new browser window and log in to the PeopleSoft Portal 

Click on the link below for Browser Specific Instructions for: Internet Explorer​, Firefox, Safari, and Chrome​

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