Answers

Issue​: You are getting an error message trying to log into the MyDaytonaState Portal that you were not getting yesterday, or you are unable to login and your credentials haven't changed.

Brief Solution​: Some MyDaytonaState Portal error messages and issues can be resolved by clearing the browser cache on your computer/device.

Instructions​:

If you receive the error message "You are not authorized to access this component" or other unexpected error messages within the MyDaytonaState portal, please follow these steps to see if clearing the browser cache may resolve the issue before contacting the helpdesk.

1. Log out of the MyDaytonaState portal.
2. Clear your browser cache. Note: Clearing your web browser's cache, cookies, and history may remove data such as saved passwords. Please record any needed information before you clear the browser.
   1. Google Chrome
   2. Firefox
   3. Microsoft Edge
   4. Safari
3. You may need to wait a couple of minutes for the browser to completely clear the cache and cookies.
4. Close and reopen the browser and log into the Portal and check if the issue has been resolved.

If clearing the browser cache and cookies does not fix your issue, you may need to update your web browser to the latest version.

• Update Google Chrome
• Update Firefox
• Update Microsoft Edge
• Update Safari

Rather than clear the browser cache, you may consider using a private browsing window in your preferred browser as a temporary solution:

• Private Browsing  (Firefox)
• Browse in private with Incognito mode  (Chrome desktop, Android and iOS)
• Browse InPrivate in Microsoft Edge 
• Use Private Browsing in Safari on Mac 
• Use private browsing on your iPhone or iPod Touch
• Use private browsing on your iPad

If you are still having an issue, contact the HelpDesk at HelpDesk@daytonastate.edu, (386) 506-3950, or Chat with us!